Carers Hub – Service Manager
Are you a natural leader passionate about supporting carers and making a real difference in people’s lives?
Age Concern Birmingham is looking for a Carers Hub Service Manager to lead the Birmingham Carers Hub and support the Sandwell Carers Service. This is a key role for someone who can combine strategic oversight with hands-on leadership, ensuring high-quality, responsive services that truly meet carers’ needs.
In this role, you’ll:
- Lead and inspire a team of Deputy Managers and leadership staff.
- Oversee service performance, quality, and compliance across Birmingham and Sandwell.
- Develop strong partnerships with statutory bodies, voluntary organisations, and the wider community.
- Drive service development and ensure carers have access to the information, advice, and support they need.
We’re looking for someone with:
- Proven leadership and management experience, including line management of senior staff.
- Strong strategic, organisational, and problem-solving skills.
- Knowledge of carers’ needs, health & social care, and information/advice services.
- Relevant management qualification (or equivalent experience).
Requirements
A good standard of education, relevant management or leadership qualification (e.g., ILM, NVQ Level 3/5, or equivalent) or comparable experience, evidence of ongoing professional development with a willingness to undertake further training, and a fully enhanced DBS.
Please apply for this post by sending a cover letter expressing why you are interested in the post and a CV which highlights key knowledge, experience and qualifications against the Person Specification. Closing date for applications is 6th February 2026 to Kirsty.Homer@birminghamcarershub.org.uk
The Job Description and Person Specification are attached.
Age Concern Birmingham / Jubilee Citizens UK are committed to Safeguarding:
Promoting good practice and prevention of harm and abuse. To ensure allegations of abuse or suspicions are dealt with and the person experiencing abuse is supported.