Carers Hub Advice and Information Officer

Posted On: 20th February 2024 | Applications Close: March 19, 2024
Birmingham Carers Hub

Birmingham Carers Hub is a local service for family carers, offering a range of services including information and advice, support groups, carers assessments, training and an emergency back-up service.

Age Concern Birmingham works in partnership with Forward Carers to deliver the Birmingham Carers Hub Contact Team.


Advice and Information Officer – 30 hours

This post is to support our service providing specialist information, support and advice to carers, joining the Carers Hub team based at Age Concern Birmingham.

For this role we are looking for candidates who have the ability to learn on the job, with either paid, volunteering or personal caring experience as we believe a positive attitude, the right personality and compassion is more important than work experience, as we can provide knowledge in training through the support of our teams.

This vacancy also give the opportunity for anyone looking for a career change in a role that makes a real difference every day.


The post is Monday to Friday (occasional evenings and weekend working outside of the above hours in response to the requirements of the service)

£17394.00 pro rota for 30 hours

The post will be based at the Carers Hub Contact Team Hub at Age Concern Birmingham head office, 76-78 Boldmere Road, Sutton Coldfield B73 5TJ. However, the post will require travel to our other centres around the city and provide home based support to when necessary to carers.

Please apply for this post by sending a cover letter expressing why you are interested in the post and a CV which highlights key knowledge, experience and qualifications against the Person Specification to

Closing date for applications is 19/03/24

The Job Description and Person Specification are attached.

Age Concern Birmingham / Jubilee Citizens UK are committed to Safeguarding:

Promoting good practice and prevention of harm and abuse. To ensure allegations of abuse or suspicions are dealt with and the person experiencing abuse is supported.

To apply for this job email your details to