Carers Hub Advisor

Are you passionate about supporting people in your community? Do you want to make a genuine difference in the lives of carers and their families? If so, we’d love you to join our team at Age Concern Birmingham, working in partnership with the Forward Carers.

We are looking for an empathetic, proactive, and resourceful Carer Hub Advisor to help us reach and empower unpaid carers across Sandwell. In this role, you’ll provide vital information, advice, and practical support—ensuring carers feel heard, valued, and able to access the services they need.

What You’ll Do:

• Be the first point of contact for carers seeking support—whether by phone, in person, or through outreach events.
• Offer clear, tailored advice on welfare benefits, entitlements, and local services.
• Register new carers, carry out assessments, and help them navigate their caring journey.
• Connect carers with the right services—working in partnership with local organisations and professionals to ensure a coordinated, person-centred approach.
• Help promote the wider services available across Age Concern Birmingham and the Forward Carers Partnership.
• Maintain accurate records and ensure each carer’s support plan is regularly reviewed and updated.

What We’re Looking For:

• A good understanding of welfare benefits and entitlements (or a willingness to learn).
• Excellent communication and interpersonal skills—someone who listens, empathises, and builds trust.
• The ability to manage detailed information, maintain accurate records, and handle sensitive situations with care and confidentiality.
• A collaborative spirit—someone who works well in a team and with external partners.
• A passion for supporting people and making a positive difference in their lives.

Why Join Us?

At Age Concern Birmingham, you’ll be part of a team that is dedicated to improving the lives of people across our city. You’ll have the opportunity to build strong community relationships, learn from experienced colleagues, and see the impact of your work every day.

This isn’t just a job—it’s a chance to be part of something meaningful, where your skills and compassion can change lives.

Apply Now!

If you’re ready to make a difference, we’d love to hear from you. Please submit your CV and a short covering letter explaining why you’d be a great fit for this role.

Together, we can help carers feel supported, valued, and empowered.